National Express LLC and our affiliated companies, Durham School Services, L.P., Stock Transportation Ltd. and Petermann Ltd. (collectively "we", "us" and "our") are concerned about privacy issues and want you to be familiar with how we collect, use and disclose Personal Information.

This Privacy Policy describes our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Policy (the "Websites"), through the software applications made available by us for use on or through computers and mobile devices (the "Apps"), as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy and information that we collect offline, such as through forms you may fill to enter a survey, sweepstakes or contest (collectively, including the Websites, and the Apps the "Services").

By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.


Personal Information We May Collect

"Personal Information"" means information that identifies you and your child as an individual, including the following:

We may also collect your gender and preference for addressing you (for example Mr. or Ms or Mrs.) when you provide this information at the same time as your name or other contact or identifying information, or we may combine these data points with your Personal Information in the future.

How We May Collect Personal Information

We and our service providers may collect Personal Information in a variety of ways, including when you create an account or enroll for a Service or sign up for promotional materials.

How We May Use Personal Information

We may use Personal Information:

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique Personal Information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, we may send you email or postal mail, provide customer support, or arrange for deliveries. Without disclosing any Personal Information, we may share data with trusted partners to help us perform statistical analysis. If you give explicit consent, then we may provide Personal Information to trusted partners, but all such third parties are prohibited from using your Personal Information except to provide these services to us, and they are required to maintain the confidentiality of your information.


Other Information We May Collect

"Other Information" is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

How We May Collect Other Information

We and our third party service providers may collect Other Information in a variety of ways, including:

How We May Use and Disclose Other Information

Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which our Services link (for example the website of a school board in which your children are enrolled). The inclusion of a link on our Services does not imply any endorsement of the linked site or third party service by us or by our affiliated companies.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Apple, Google, Microsoft or any other app developer, app provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps.

We encourage you to review the privacy statements of websites/applications you choose to link to from our Services so that you can understand how those third party websites/applications collect, use and share your Personal Information. We are not responsible for the privacy statements or other content on websites/applications outside of our Services.


We seek to use reasonable up-to-date organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.

To obtain support, authorized parents and guardians will be required to provide proper credentials which may include student ID, Name, and School District. We do not provide identifying student information. Users will have to contact their school district to gain information about their student.


We will retain your Personal Information for the period necessary to both (i) provide you with a Service for as long as you are enrolled to receive that Service and (ii) to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.


The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services.


Your Personal Information may be stored and processed in the United States or elsewhere where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.


We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, social insurance numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Services or otherwise to us.


We may change this Privacy Policy. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.


We welcome your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy or if you believe that we have not adhered to this Privacy Policy, please contact us at:

Or please write to us at the following address:

Legal Department, Attention: General Counsel
National Express LLC
2601 Navistar Dr
Lisle, IL 60532

We will use commercially reasonable efforts to promptly address the problem. Please note that email communications are not always secure so please do not include sensitive information in your emails to us.

Version Date: October 12, 2018